Shipping Policy

Thank you for shopping with Squishys.

We proudly ship throughout Australia and to selected international destinations.

Processing Time

• Orders are typically processed within 1–3 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• During peak periods, promotions, or holiday seasons, processing times may be slightly longer.

Estimated Delivery Times

Australia

• Express Shipping: 1–4 business days
• Standard Shipping: 2–8 business days
• Free Shipping on eligible orders over AUD $299: 2–8 business days

International

• Standard International Shipping: 6–27 business days

Delivery estimates are provided as a guide only and may vary depending on carrier services, customs clearance, weather conditions, public holidays, and peak shipping periods.

Shipping Costs

• Shipping charges are calculated automatically at checkout based on destination, package size, and weight.
• Applicable shipping fees will be displayed before payment is completed.

Order Tracking

• Tracking information will be sent by email once your order has been dispatched.
• Customers can monitor shipment progress using the tracking number provided.

Customs, Duties and Taxes

• International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.
• These charges are the responsibility of the customer and are not included in product or shipping prices unless otherwise stated.

Delivery Delays

• Delivery times are estimates only and cannot be guaranteed.
• Needooh is not responsible for delays caused by shipping carriers, customs inspections, weather events, transportation disruptions, or other circumstances beyond our control.

Incorrect Shipping Information

• Customers are responsible for providing accurate shipping information at checkout.
• We are not responsible for orders delayed, returned, or lost due to incorrect or incomplete addresses supplied by the customer.

Lost or Damaged Parcels

• If your parcel arrives damaged or appears to be lost in transit, please contact us as soon as possible.
• We will work with the shipping carrier to investigate the issue and assist where possible.

Contact Information

If you have any questions regarding shipping, please contact us:

Squishys